Rubbish Collection Haringey Privacy Policy

This Privacy Policy explains how Rubbish Collection Haringey collects, uses, stores and protects personal data relating to customers and prospective customers within the Haringey area. It is intended to provide clear information in accordance with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all individuals who request, use or are offered rubbish collection and related services provided by Rubbish Collection Haringey in the Haringey area.

Who We Are and Scope of This Policy

Rubbish Collection Haringey is a waste and rubbish collection service operating in the London Borough of Haringey. For the purposes of data protection legislation, Rubbish Collection Haringey is the controller of personal data that we collect and process about our customers, prospective customers and relevant third parties.

This Privacy Policy applies to all customers located in the Haringey area who engage with us by telephone, email, post, online forms, or in person, as well as anyone whose personal data may be provided to us in connection with a service we are asked to deliver in Haringey.

Personal Data We Collect

We only collect personal data that is necessary for the provision and management of our services. The categories of personal data we may collect include:

Contact details, such as your name, address, email address and telephone number. Service details, such as the type of rubbish collection service requested, service frequency, access instructions to the property, and notes relating to the safe and effective delivery of our services. Billing details, such as payment status, amounts charged, and limited payment-related information required to process payments. If we use a payment processor, we do not store your full card details. Communication records, including emails, messages, call notes and complaints or feedback that you provide. Technical data, which may include basic device or browser information and service usage information if you interact with our online tools.

We may also receive personal data about you from third parties where this is necessary to deliver our services, for example from a landlord, property manager or local business that arranges collections on your behalf.

Lawful Basis for Processing

We process your personal data only where we have a valid lawful basis. Depending on the context, the lawful basis will usually be one or more of the following:

Contract: We process your data where it is necessary to enter into or perform a contract with you, such as arranging and delivering rubbish collection services, managing bookings, and handling payments and invoices. Legal obligation: We may process certain data to comply with legal and regulatory requirements, such as financial record keeping, tax compliance or responding to lawful requests from public authorities. Legitimate interests: We may process data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This may include managing our relationship with you, improving our services, preventing fraud and ensuring the security of our operations. Consent: In some limited circumstances, we may rely on your consent, for example for certain marketing communications by email or text. Where we rely on consent, you are free to withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide and manage rubbish collection and related services in Haringey, including scheduling collections, managing access instructions and responding to your requests. To communicate with you about your bookings, confirm or rearrange collection times, send service updates and respond to enquiries, complaints or feedback. To manage payments, invoicing and accounting, including issuing invoices, processing payments through payment processors and maintaining financial records. To maintain and improve our services and customer experience, including staff training, quality control and service development. To ensure health, safety and security in connection with our services, including protecting staff and the public. To comply with our legal obligations and cooperate with regulators and public authorities where required by law.

Data Sharing and Processors

We may share your personal data with trusted third parties where this is necessary for the purposes described in this Privacy Policy. When we use third parties to process personal data on our behalf, they act as processors and only process data according to our documented instructions.

Types of processors and third parties we may use include:

Payment service providers that process payments, refunds and related financial transactions. IT and hosting providers that supply email, data storage, scheduling tools or customer management systems. Professional advisers, such as accountants and legal advisers, where necessary for business administration, legal compliance or to protect our rights. Public authorities, law enforcement and regulators, where we are required to share data to comply with legal or regulatory obligations.

We do not sell or rent your personal data to third parties. Where processors are used, we take reasonable steps to ensure they provide sufficient guarantees to implement appropriate technical and organisational measures to protect your data.

Data Retention

We keep your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including meeting any legal, accounting or reporting requirements.

In general, service and contact information related to your rubbish collection in Haringey will be retained for as long as you remain a customer and for a period afterwards where we may reasonably need the information to deal with queries or disputes. Financial records, such as invoices and transaction details, are typically retained for a period required by applicable tax and accounting laws. Where data is no longer needed, it will be securely deleted or anonymised so that you can no longer be identified from it.

International Transfers

Where possible, we aim to keep your personal data within the United Kingdom or the European Economic Area. If it becomes necessary to transfer personal data outside these locations, we will take steps to ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protections, so that your data remains protected to a standard essentially equivalent to that in the United Kingdom.

Data Security

We take reasonable technical and organisational measures to protect your personal data from accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures may include access controls, secure storage, staff training on data protection and appropriate policies and procedures governing data handling. While we strive to protect your data, no system is completely secure and we cannot guarantee absolute security of information transmitted or stored.

Your Data Protection Rights

As an individual in Haringey whose personal data we process, you have several rights under data protection law, subject to certain conditions and legal exemptions. These rights include:

Right of access: You can request confirmation of whether we process your personal data and obtain a copy of that data. Right to rectification: You can ask us to correct or complete personal data that is inaccurate or incomplete. Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we have no other lawful basis to retain it. Right to restriction: You can request that we restrict the processing of your data in specific situations, such as while we are considering a request for rectification or objection. Right to data portability: In certain cases, you may request to receive personal data you provided to us in a structured, commonly used and machine readable format and to have it transmitted to another controller where technically feasible. Right to object: You can object to processing based on our legitimate interests and to direct marketing at any time. Where we rely on legitimate interests, we will stop processing unless we have compelling legitimate grounds which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims. Rights relating to consent: Where we process your data based on consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

How to Exercise Your Rights

If you wish to exercise any of your rights or have questions about how we process your personal data, you can contact us using the contact details provided to you in our service correspondence. We may need to verify your identity before responding to a request to ensure that your data is protected.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your rights have been infringed. We encourage you to contact us first so that we can try to resolve any concerns directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any changes will apply from the date we publish the updated version. We recommend that you review this Privacy Policy periodically to remain informed about how we protect your information.

Contacting Rubbish Collection Haringey

If you have any questions about this Privacy Policy or how we handle personal data relating to rubbish collection services in Haringey, you can contact us using the details you have been provided when arranging or receiving our services. We will do our best to respond promptly and address any concerns you may have regarding your privacy and data protection.