Rubbish Collection Haringey Terms and Conditions

These Terms and Conditions set out the basis on which Rubbish Collection Haringey provides waste and rubbish collection services to domestic and commercial customers. By placing a booking with us, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Service means any rubbish collection, waste removal, clearance or related activity we provide to you.

1.2 We, us, our means Rubbish Collection Haringey, the provider of the Service.

1.3 You, your means the customer who books and pays for the Service, whether as an individual, business, landlord, tenant, managing agent or other organisation.

1.4 Booking means a request by you for us to provide the Service, whether made by telephone, email, online form or any other method accepted by us.

1.5 Waste means rubbish and other materials presented by you for collection as part of the Service, subject to the restrictions set out in these Terms and Conditions and applicable waste regulations.

2. Scope of Service

2.1 We provide a waste and rubbish collection service, which may include collection of bagged waste, bulky items, household rubbish, garden waste, light construction debris and commercial waste, depending on the Service you book.

2.2 The precise scope of the Service, including the type and volume of waste to be collected, access arrangements, time slots and any additional requirements, will be agreed at the time of booking. It is your responsibility to provide accurate information about the waste and the property.

2.3 Our service area covers Haringey and surrounding locations, subject to our operational routes and capacity. We reserve the right to decline or amend a Booking where the property falls outside our practical service area.

2.4 We may use our own vehicles and staff or subcontract parts of the Service to suitably qualified and insured third parties. Our obligations to you remain the same whether the Service is carried out directly by us or by approved subcontractors.

3. Booking Process

3.1 You may request a Booking by contacting us through our accepted communication methods. We may request additional details, including photographs, measurements, access notes and an inventory of waste items, to provide an estimate.

3.2 Any estimate given before attendance is based on the information you provide and is not a final price. The final price may change if the actual volume, type of waste or access conditions differ from those described.

3.3 A Booking is only confirmed once we have accepted it and provided you with either a booking confirmation reference, written confirmation or a scheduled date and time. We are not obliged to accept every request for a Booking.

3.4 You must ensure that a person aged 18 or over is available at the property at the agreed time to grant access, confirm the waste to be removed and authorise any changes to the Service.

3.5 If we are unable to carry out the Service due to inaccurate information, lack of access or other circumstances within your control, we may charge a call-out or wasted journey fee.

4. Access and Site Requirements

4.1 You must ensure clear and safe access to the waste at the agreed time. This includes providing accurate instructions for parking, entry codes, keys, lifts and any security arrangements.

4.2 We reserve the right to refuse to collect waste from locations that, in our reasonable opinion, present a health and safety risk to our staff or subcontractors, including unsafe structures, presence of hazardous substances, aggressive behaviour, or obstruction by other parties.

4.3 You are responsible for securing any necessary permissions for us to access communal areas, private roads, shared driveways, gated developments or managed sites. Any parking charges, permits or penalties incurred as a result of incomplete or inaccurate information you provide may be charged to you.

4.4 Where there are weight restrictions, height restrictions or time-limited access conditions for vehicles, you must inform us at the time of booking. Failure to do so may result in additional charges or cancellation of the Service on arrival.

5. Waste Types and Restrictions

5.1 We collect general household and commercial waste, recyclable materials and certain bulky items subject to local and national waste regulations.

5.2 We do not collect hazardous or special waste unless expressly agreed in writing in advance and in accordance with applicable regulations. Hazardous or special waste includes, but is not limited to, asbestos, clinical or medical waste, chemicals, solvents, oils, fuels, gas bottles, pressurised containers, paint in liquid form, batteries, fluorescent tubes, certain electrical components and any material classified as hazardous under UK law.

5.3 You must declare at the time of booking any electrical equipment, white goods, fridges, freezers, mattresses, tyres or other items that may be subject to specific disposal requirements or supplement charges.

5.4 If we discover hazardous or prohibited waste within a load, we may refuse to remove it, unload it or take it to a licensed facility at additional cost to you, as required by law. We may also charge additional handling and disposal fees where such waste has not been disclosed in advance.

5.5 All waste presented for collection must be your property or you must have the authority of the owner to dispose of it. You are responsible for ensuring that none of the waste is unlawfully obtained or subject to any third-party rights.

6. Pricing, Estimates and Quotes

6.1 Our charges are generally based on factors such as the volume, weight, type of waste, loading time, access conditions and disposal fees. We will explain our pricing structure to you when you make a Booking.

6.2 Any prices provided prior to attendance are estimates only, based on the information you supply. The final price will be confirmed on site once we have inspected the waste and access.

6.3 If the actual waste or access conditions substantially differ from your description, we may revise the price, offer a reduced Service, or decline to carry out the Service. If you do not accept a revised price and no work is carried out, we may charge a call-out fee.

6.4 All prices are quoted in pounds sterling and may be subject to VAT or other applicable taxes, which will be clearly identified where charged.

7. Payments

7.1 Payment is due in full on completion of the Service unless otherwise agreed in writing in advance. We may require part or full payment at the time of booking for certain services.

7.2 We accept payment by methods notified to you at the time of booking, which may include cash, card payment or bank transfer. We are not obliged to accept all forms of payment at all times.

7.3 For business customers who have agreed credit terms with us, invoices are payable within the period stated on the invoice. If no period is stated, payment is due within 14 days of the invoice date.

7.4 We reserve the right to charge interest and reasonable debt recovery costs on late payments in accordance with applicable UK legislation. We may also suspend or cancel further services to you until all outstanding sums are paid.

7.5 You agree that any disputes regarding charges must be raised in writing within 7 days of the date of the invoice or the service completion, whichever is earlier, after which the charges shall be deemed accepted.

8. Cancellations and Amendments

8.1 You may cancel or amend your Booking by contacting us with as much notice as possible. Cancellations or reductions in the Service made with less than 24 hours notice may be subject to a cancellation fee.

8.2 If you cancel on arrival or after our team has already attended the property, we may charge a call-out or minimum service fee to cover our costs.

8.3 We reserve the right to cancel or reschedule a Booking due to operational reasons, vehicle breakdown, staff availability, severe weather, safety concerns or circumstances beyond our reasonable control. In such cases, we will endeavour to give you as much notice as practicable and offer an alternative appointment.

8.4 Where we cancel a Booking and you have already made payment, we will offer a refund of the amount paid for the cancelled Service or apply the amount as credit against a rebooked Service, at your choice.

9. Performance of the Service

9.1 We will carry out the Service with reasonable care and skill, consistent with good industry practice for waste collection and disposal in the UK.

9.2 We aim to attend within agreed time windows but time is not of the essence. Arrival times are estimates only and may be affected by traffic, weather, operational delays and other factors beyond our control.

9.3 We will make reasonable efforts to leave the area from which waste is removed in a tidy condition, subject to the nature of the waste and site conditions. We are not responsible for deep cleaning or remedial works unless expressly agreed.

9.4 Once the waste has been loaded onto our vehicle, ownership of that waste transfers to us or our authorised disposal partners, and we will handle it in compliance with applicable waste regulations.

10. Compliance with Waste Regulations

10.1 We are committed to handling and disposing of waste in compliance with all relevant UK laws and regulations, including the duty of care requirements for controlled waste.

10.2 We will only use licensed waste transfer stations and authorised treatment or recycling facilities, and will take reasonable steps to ensure that your waste is processed responsibly and, where possible, diverted from landfill.

10.3 Where required, we will issue waste transfer documentation or other records to evidence lawful transfer and disposal of the waste. You agree to retain any such documents as may be required for your own legal compliance.

10.4 You must not ask us to dispose of waste illegally or in a manner that contravenes waste regulations. We reserve the right to refuse any request that, in our opinion, is inconsistent with legal or environmental obligations.

11. Liability and Limitations

11.1 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

11.2 Subject to clause 11.1, our total liability to you arising out of or in connection with the Service, whether in contract, tort including negligence or otherwise, shall not exceed the total amount paid or payable by you for the specific Service giving rise to the claim.

11.3 We will not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of business, loss of contracts, loss of goodwill or any similar loss, whether such loss arises directly or indirectly.

11.4 You must notify us of any alleged damage to property or other issues arising from the Service in writing within 48 hours of completion. We may request supporting evidence and access to inspect the alleged damage before accepting any responsibility.

11.5 We are not liable for pre-existing damage, wear and tear, latent defects, or issues arising from inherent structural weaknesses at the property. We will take reasonable care when moving items but cannot guarantee against minor scuffs or marks that may occur in confined spaces or where access is restricted.

11.6 We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including but not limited to accidents, extreme weather, traffic incidents, strikes, civil unrest, or utility failures.

12. Your Responsibilities

12.1 You must provide accurate information about the waste, property and access arrangements at the time of booking and notify us promptly of any changes.

12.2 You are responsible for ensuring that the waste does not contain hazardous or prohibited materials, unless such collection has been specifically agreed and arranged with us in advance.

12.3 You agree to cooperate with our staff, follow reasonable instructions for health and safety, and refrain from any abusive or threatening behaviour. We may withdraw our staff and terminate the Service immediately if we consider their safety to be at risk.

12.4 You agree to indemnify us against any claims, losses, damages, costs or expenses arising from your breach of these Terms and Conditions or any unlawful, unsafe or negligent act or omission by you in relation to the Service.

13. Complaints

13.1 If you are dissatisfied with any aspect of the Service, you should contact us as soon as possible so that we can investigate and, where appropriate, seek to resolve the issue.

13.2 We may request photographs, supporting documents, and an opportunity to revisit the property to assess any complaint. Prompt reporting and cooperation will assist us in addressing your concerns effectively.

14. Data Protection and Privacy

14.1 We will collect and process your personal information only for the purposes of managing your Booking, delivering the Service, taking payment, and complying with legal obligations.

14.2 We will keep your information secure and will not sell your data to third parties. We may share your information with subcontractors, waste facilities, payment processors or regulatory bodies where necessary for the performance of the Service or compliance with the law.

15. Variation of Terms

15.1 We may update or amend these Terms and Conditions from time to time to reflect changes in our services, legal requirements or operational practices.

15.2 The version of the Terms and Conditions in force at the time of your Booking will apply to that Service. We recommend that you review the Terms and Conditions periodically when making new bookings.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Service, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service.

17. General Provisions

17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

17.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

17.3 You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations to another organisation as part of our business operations, provided that this does not adversely affect your rights.

17.4 These Terms and Conditions, together with the details of your Booking, constitute the entire agreement between you and us in relation to the Service and supersede any prior discussions, correspondence or understandings.